Tag >> marketing
Do metrics really kill creativity?
JP Holecka Mar 5, 2010 - filed under: Advertising Comment (0)
In an Adage article by Patrick Sarkissian, he makes the claim that metrics are indeed killing creativity. His point is really about using metrics to make creative decisions exclusively. Metrics have always been in advertising and I suspect have driven the decisions of many clients that are too afraid to take risks in general. Metrics and measurement are always important, but so is the ability to take a chance with a creative campaign that may not have all the numbers and metrics to back it up. ROI and reduced risk for business is always an important thing to consider for campaigns, but so is taking a risk. Not taking risks will get you slow and steady returns with little ,to no loss there is no question. Risks can pay off huge when the creative resonates with the audience and in the end makes for a remarkable campaign that elevates your brand or product to new levels. 
 
Measurement is essential but the human spirit quite often surprises. During the Olympics crowds of hundreds, and sometimes thousands, would spontaneously breakout into the national anthem when they were finished quite often the crowd would do it all over again. I noticed that the anthem was notably missing from most ad campaigns during the Olympics. I am not sure if it was metrics or not but if there had been an anthematic ad campaign it would have resonated without a doubt. My point is that humans are not always predictable and great creativity connects in ways that metrics cannot always predict.
 
Metrics are important sure, but should they drive all creative choices for your campaign? Sure if slow steady returns are what you are looking for. If you want the potential of a "knock it out of the park" campaign you are going to have to take some "calculated" risks to make that happen. 

tags:// Strategy, olympics, metrics, marketing, Branding, agency, advertising
Some recent Canadian Facebook statistics
JP Holecka Oct 18, 2009 - filed under: Social Media Comment (3)
Last month I had the pleasure of sitting on a "Social Media for Business" panel discussion with Louise Clements, the Director of Sales for Facebook Canada. She shared with me some of the latest data on Canadian Facebook users that I would like to pass on. The most staggering figure that I was presented with was that "16 million Canadians spend no less than 1 hour a day on Facebook". Wow Canada has a population 33,212,696~ [stats Canada July 2008]. That's an amazing 48.48% of Canadians in total. This is why they have been working on making fan pages more useful to business and brands. With that level of Canadians engaged daily on Facebook having a fanpage for your brand is more important than ever.
 
I am just going to post the statistics and will provide some analysis later this week.
13-17 year olds
  • 54% Female
  • 46% Male
  • Each has an average of 220 friends
  • They make up 12% of the Facebook population.
  • They represent 80% of all online 12 - 17 year olds†
How are they using Facebook?
  • 77% use it more than email
  • 44% use it more than cell phones
  • 40% use it more than any other communication tool
13-17 year old Facebook behavior (in the past week):
  • 57% add/use an application
  • 41% become a fan of a page
  • 62% upload/view/share a photo
  • 39% RSVP to an event
  • 47% share/post/watch a video
  • 58% read their news feed
  • 13% send a gift [that surprised me!]
18-24 year olds
  • 48% Female
  • 52% Male
  • Each has an average of 247 friends
  • They make up 29% of the Facebook population.
  • They represent 93.8% of all online 18 - 24 year olds†
How are they using Facebook?
  • 82% use it more than email
  • 43% use it more than cell phones
  • 45% use it more than any other communication tool
18-24 year old Facebook behavior (in the past week):
  • 52% add/use an application
  • 33% become a fan of a page
  • 63% upload/view/share a photo
  • 56% RSVP to an event
  • 47%share/post/watch a video
  • 67% read their news feed
  • 20% send a gift
25-34 year olds
  • 53% Female
  • 47% Male
  • Each has an average of 153 friends
  • They make up 32% of the Facebook population.
  • They represent 27% of all online 25 - 34 year olds†
How are they using Facebook?
  • 79% use it more than email
  • 49% use it more than cell phones
  • 44% use it more than any other communication tool
25-34 year old Facebook behavior (in the past week):
  • 50% add/use an application
  • 31% become a fan of a page
  • 59% upload/view/share a photo
  • 34% RSVP to an event
  • 44% share/post/watch a video
  • 63% read their news feed
  • 19% send a gift
35-44 year olds
  • 56% Female
  • 44% Male
  • Each has an average of 85 friends
  • 67% are parents
  • They make up 16% of the Facebook population.
  • They represent 78.2% of all online 35-44 year olds†
How are they using Facebook?
  • 58% use it more than email
  • 56% use it more than cell phones
  • 47% use it more than any other communication tool
35-44 year old Facebook behavior (in the past week):
  • 62% add/use an application
  • 30% become a fan of a page
  • 60% upload/view/share a photo
  • 37% RSVP to an event
  • 43% share/post/watch a video
  • 62% read their news feed
  • 26% send a gift
45-54 year olds
  • 62% Female
  • 38% Male
  • Each has an average of 49 friends
  • 75% are parents
  • They make up 9% of the Facebook population.
  • They represent 74.8% of all online 45-54 year olds†
How are they using Facebook?
  • 65% use it more than email
  • 60% use it more than cell phones
  • 49% use it more than any other communication tool
45-54 year old Facebook behavior (in the past week):
  • 55% add/use an application
  • 28% become a fan of a page
  • 64% upload/view/share a photo
  • 29% RSVP to an event
  • 50% share/post/watch a video
  • 58% read their news feed
  • 31% send a gift
55+ year olds
  • 59% Female
  • 41% Male
  • Each has an average of 51 friends
  • 81% are parents
  • They make up 6% of the Facebook population.
  • They represent 61% of all online 55+ year olds†
How are they using Facebook?
  • 60% use it more than email
  • 69% use it more than cell phones
  • 40% use it more than any other communication tool
55+ year old Facebook behavior (in the past week):
  • 51% add/use an application
  • 25% become a fan of a page
  • 51% upload/view/share a photo
  • 30% RSVP to an event
  • 46% share/post/watch a video
  • 51% read their news feed
  • 30% send a gift
†Statistics are  from Comscore July 2009

tags:// statistics, social media, marketing, facebook, Branding, advertising
Social Media, Search and Viral now outperform Banner Ads for traffic
JP Holecka Apr 5, 2009 - filed under: Advertising Comment (0)
In a recent Adage article, using data from the research firm Hitwise, t was reported that Facebook now accounts for more referral traffic to some sites than Google. Facebook now has a confirmed number of registered users in the range of 200 million. Social networking has grown a whopping 93 percent since 2006; the amount of time people spend communicating online has increased from 18 to 32 percent of their total online time.[1] The actions performed in Facebook are shifting as well; users spend a good portion of their time on the newly redesigned newsfeed page, where they can quickly scan for status updates and user-recommended videos, products, and  articles. Similar streams in Twitter and FriendFeed are also becoming powerful recommendation engines. Further, the low click-through rate of banners on social media sites is even further below the already shockingly low industry average of .01%-.02%. These low results are primarily due to the highly focused activity performed by users on social media sites, and also explain why media placement companies have bluntly told me, "Social media does not work for online advertising."

The numbers:
  • Last fall, it was reported that 40 hours a month are spent online by the average internet user in North America.[2]
  • Of those online, 75% are spending time in the social networking and social media space.[3]
  • The the industry attributes a .1%-.2% click though rate on most web banners and that number drops further on social networking activity.
  • Social networking has grown 93% since 2006.[1]
Now, let's look at some of my anecdotal social media link click-through activity. According to mrtweet.com, a Twitter user recommendation site, I post an average of 42 tweets a day. 28 percent of my posts contain links; that's about 12 links per day. I use Hootsuite to post links, as it enables me to measure the stats of those who actually click on the Hootsuite to post links, as it enables me to measure the stats of those who actually click on the links I post. Last week, I had a total of 1250 clicks[pretty graphs], either directly or through re-tweets[4], on 84 links. That gives me an average click-through rate of 7%. I have approximately 1200 followers, and there are hundreds of thousands of Twitter users with substantially more followers than me. With the growing number of Twitter users alone, recent rumours of the company's acquisition by Google make sense. I post about half the number of links on Facebook as I do on Twitter, but can't measure the click-throughs as Facebook currently lacks the requisite analytical tools. The total number of online social media users across the various platforms-Facebook, Twitter, Stumbleupon, Del.icio.us., etc.-provide a clear indication of where consumers spend their time, and why it's important for companies and agencies to create content and campaigns that are viral-worthy.

So where does that leave the web banner? Should we abandon the staple that has given hope to so many web start-ups and sustained others? The answer is no; the web banner has its place in delivering brand presence and campaign messaging online. Perhaps if the web advertising industry had not hung its collective hat on CTR, this issue may not have seen so much back-peddling as there is today. The industry was so keen on proving its relevance in the web's early days that it differentiated itself from other mediums through the highly measurable CTR. Unfortunately, what wasn't considered were the lack of novelty and typically bad experiences users often associated with the click.

However, banners are still important in that we can track their impacts by measuring all customer impressions through comprehensive analytic tools. I believe it is all part of the mix, but the final destination of any campaign must be relevant and engaging enough to hold the attention of users, and contain content that will compel them to share it with others. Creative agencies play an important role in orchestrating compelling ad campaigns that customers can relate to, but ultimately, the method of directing viewers to those destinations is shifting from the once almighty banner ad, to the terrain of "the people's media."

[1] This, according to a survey conducted by Netpop, based on the 105 million U.S. broadband users.

[2] Comscore

[3]  PEW Internet research, March 2009

[4]  A re-tweet is when a Twitter user likes your post so much and recommends the link to their followers through the method of  what is called re-tweeting.

tags:// viral, twitter, marketing, facebook
I will be a panelist at the 'How to Profit from Social Media Marketing' workshop
JP Holecka Apr 1, 2009 - filed under: Marketing Comment (0)
I will be joined by top Vancouver social media experts Shane Gibson and Dr. Raul Pacheco-Vega for practical advice on expanding your network and increasing sales through social media marketing. The night will consist of networking, presentations and the three panelists answering questions from both the moderator and the audience.
 
Won't you join us the evening of Monday April 13th at the Harrison Gallery. Where we will answer the question. "How can you get social media working for your business?"
 
More information and tickets here>>

tags:// twitter, recession, marketing, business, Branding, advertising
Is viral the way to recession success?
JP Holecka Jan 30, 2009 - filed under: Advertising Comment (1)

I have been reading a lot lately on what companies are trying to do break through and get some marketing attention. Does banner blindness increase in times of economic strife? I have no research data to prove my theory, but my hunch is yes. Why yes you ask? Well most people in economic turmoil do not want to be reminded of what they can no longer afford. Sure they may have been able to afford purchases before in the good times when credit was flowing but now it's not so simple. So my guess is that banners are not as effective because folks are now just focusing on all the free content  and searching for a bit of good news in these gloomy days. It is the same reason the malls are now half empty and Macy's is closing 11 stores this year alone. Why depress yourself with the inability to apply consumer therapy by going to the mall or similarly clicking on a banner to a microsite that gives you generally the same feeling.

So we have established the fact that the regular way of advertising is ok and no one is saying abandoned ship just yet but there are a lot of brands struggling for that break out campaign right now. Those successful campaigns also usually take a fair bit of cash to produce and promote and last I checked there wasn't much of that good old marketing cash lying around.

In today's post I will discuss the viral approach. Not the whole gamut of viral, but two specific styles. The first one I call "deep cycle" that involves a slow yet powerful positioning of your brand. One that leaves a long lasting positive message that will ,if executed correctly, have long lasting residual effects once the recession is over. The second one I call "short cycle" that involves a shorter but much louder approach that is more in the present. One that is intended to drive awareness for sales in this quarter but not necessarily long term brand lift.

Exhibit A is Honda's new "Documentary" style campaign called "Dream the Impossible". It is hosted on a Honda branded Youtube page and in episode 1 "Failure: The Secret to Success" [Watch clip before proceeding - 8:19min] chronicles Honda's disastrous entry into supplying motors for indycar racing back in mid 90's. The documentary is very solemn in tone and opens up with a series of nicely shot vignettes  of Honda employees re-living the nightmarish tale of woe in question over a ominous piano track. It's not a new style of film making but well done and you are pulled in quite quickly with the personal stories of failure. This is a great hook because everyone regardless of ego has fears of failure either in the future or the scars of failures past. It is something that emotionally pulls us into the film. It's an interesting approach because from what I can tell Honda is not trying to shed a failure image but rather discuss why there are successful at building motors today. If Chrysler or GM had made this it would be a film about apology and apathy, not success. Even if either one of those two companies wanted to make this film, Honda has now taken that opportunity and turned it on it's head in the process. This film is clearly about success and presented in a way that suits the somber mood of the current climate.

So why take this approach? Honda has some spend money here by the looks of things and campaign branded Youtube site indicates there are more films in the works. The views are only at 20,347 for just over two weeks and that really is nothing to get excited about. Are they mad, is this campaign a failure? No it is just a beginning and I think and the plan is to take the slow and deep cycle approach over more that one quarter. The Japanese are great at the long, slow and very successful marketing approaches [see the 80’s decade if you need a reminder]. They are building a slow deep wave of positive brand experiences that will overtime build up trust in the brand and a take away message that Honda “does things differently”. Honda smells blood with the US auto makers and are planning laying out the ground work for when the recession is over. They know, like Kellogg's did in the great depression, that if you advertise and market yourself correctly in economic hard times that your brand can win out in the end. Kellogg's advertised hard in the great depression when there were really no standout leaders in cereal business. In fact there were over 60 competitors going into the depression and only a handful one coming out. I believe that this viral documentary series is part of a global initiative to put the US auto makers out of their misery once and for all. Hell Toyota for the first time surpassed GM in global sales and with Honda being the second largest Japanese auto maker it's no wonder they are going for it.

Will it work? That I don't know, but it does come across as authentic and that is important. Only time will see and seeing that is is a deep cycle viral campaign time is what will be required for the final word.

Exhibit B The "T-Mobile Dance" is another viral piece that is a full on attention getting video that was last weeks viral darling. It made the worldwide news and social media headlines and has already had 2,204,122 [Watch clip before proceeding - 2:41min] Youtube views alone. Wow that's great and I would say that the short term campaign KPI's have probably been met. It's a charming video that is supposed to make you feel good in times of doom and gloom. The performance looks to be performed or 'inspired' by the Improv Everywhere Group that did the Grand Central Station Freeze last year. It's very polished and well done. The scene is set to make you almost say out loud "Man I wish I could have been there"  As far as virals go it fits into the "I can't believe what I am seeing” category and that does work well as a contagious aspect for any viral video.

I like both videos for very different reasons but feel that the Honda one will prevail in it’s long term goals. The T-mobile video feels more like a gimmick that will not have as much of long lasting impact on the brand.

What are your plans for viral campaigns this year? I know that they are very much on the radar this year because that is really what most new clients are inquiring about. Oh that and Twitter of course.

tags:// viral, video, recession, marketing, kelloggs, advertising