Tags >> Twittersphere
There is an arms race, of sorts, going on. Yes, another one and it's really no surprise. The reality is that Twitter has dropped and ad agencies are guiding their clients down the same path as they did with Myspace, Facebook and pretty much any other popular social networking site that has emerged over the last five years.

This is what I am hearing and seeing in agency recommendations. Get as many followers as you can quickly then blather out a bunch crap and useless messaging at your followers! Yes another old school one way communication platform has hijacked Twitter. When will they learn? We are back to the eyeballs measurement again because that seems to be the only measurable metric that  makes it into the quarterly campaign review decks. It's not just traffic and eyeballs anymore. Comscore needs a new set of measurement tools. The measurement is brand interaction in the Twitterspace. The numbers matter if you are interacting well with many, then it counts.

Celebrity has really pushed Twitter to the tipping point in recent weeks and sure some of them are doing it well and others are really doing it bad! Agencies should  not build out their Twitter plan and campaigns following the lead of people like P-Diddy and Ellen. Maybe Snoop Dogg because he gets it big time, but for the love of God not P-Diddy. *Disclosure* I am a west coast guy and prefer the LA rap anyway.

Twitter is 140 characters of content. That content has to be engaging, insightful, helpful and maybe even carry a narrative. The problem is that agencies are already having trouble boiling down narrative from a 30 second TV spot to a 9 second web banner. Now they have to get down to 140 characters and it freaks them out further to even contemplate that. Hell it freaks me out but that is the new canvas. Figure it out soon before the next and even more confusing communication channel emerges.

If you gather up a ton of Twitter followers and have nothing relevant to say. Your brand will become dull and tiresome quickly and the giant swath numbers your brand has worked hard to get will have zero value.

I have been waiting to see who would be first to rock the social networking site Twitter, with an interesting and conversation worthy campaign. I can now announce that I am still waiting. This may not be a bad thing either. Skittles [Mars Corporation] have taken the conservative approach to the campaign and in doing so have not offended the throngs of Twitterers that are tweeting about the initiative. 
 
Mars Corp. have basically converted skittle.com in to a search aggregate of Twitter that displays the real time conversation of key words on Twitter that relate to the Skittles brand. They then seeded the refresh and are watching what happens. There is a little overlay that links off to other areas of the site for further exploration. It's a simple concept and in my opinion only relevant because they are first to market. This type of campaign is the 'little toe in the water' approach and is more exploratory than anything else. There is very little risk to this campaign and very little cost as well. So was it worth it? Sure if all you are trying to do it get some PR buzz then I can say it worked. There will be a little brand lift for a couple of weeks and maybe it'll hit the bottom line with a few extra boxes sold in Q2. For companies only planning from quarter to quarter its just fine. It's also just fine if you are trying to experiment with cost cutting marketing campaigns in this time of global economic bla bla.
 
Did it rock the social media world? Not from the posts and tweets that I have read. But that's not a bad thing either. Skittles are now on the radar of the social media elite and I hope that there is a part two to this so that I can stop waiting for that big day.
 
I guess that it does further push the idea forward that Twitter is very close to reaching critical mass and that there are now marketing efforts a foot by the larger brands to see what the benefits to marketing in Twitter will yield.
 
Mark this day on your calendar as the day Twitter turned. 

Here is a thought. Traditional newspapers are failing, and magazines are having their own "issues" to say the least. Trying to be relevant media in today's world can be a tough ride. One online blog service called
The Printed Blog is even attempting to provide targeted content based on location and user choices, via geo-targeting and content voting on their website. The idea is that the company custom prints papers for up to 100 unique locations throughout the Chicago area. The content published material will feature international, national, and local news, as well as blog content that is voted on by the web user base. The thought is that the content will be extremely relevant to its readers since each edition is uniquely created by users/readers for a specific area of town. I think that this idea is interesting and may extend the life of traditional newsprint. It's cool, but not game changing.

What if I told you that an even better system for creating custom content already existed and is being used by millions of people already? A system that has several thousand editors dedicated to providing you with a completely a unique reading experience for each and every user. This system provides highly relevant content either on demand or in a steady stream that you just skim through at any time. This system runs 24 hours a day and pays the editors nothing for their hard work.

Well that system is Twitter and it is already replacing traditional newspapers, magazines, tv, radio and web portals like Yahoo and Google IG as the first place to find content.

Let me break it down:

  1. I create a Twitter account.
  2. Then I start to search for, and follow people with similar interests either personally or professionally. or if you are like me, both.
  3. Download an application like TweetDeck that allows you to group the people you are following into categories. Not unlike sections of an newspaper; News, Sports and Entertainment, Technology etc.
  4. In each of these sections I follow people that are either experts in their field or have a passion for athe topic of interest. Either way the posts will be relevant.
  5. Now what do all of these people that you are following Twitter do all day? Well they post stuff. They post links to articles in newspapers and blogs, videos, music [http://blip.fm/all] and much, much more.
  6. Breaking stories are now hitting Twitter first and I no longer have to wait for the old world media publishing systems latency to get the stories quickly.
  7. The topics that are trending and are important globally can be easily viewed right in the TweetDeck application trending cloud tag.
  8. Now because I have selected people based on similar interests and passions, the content that is posted is for the most part very relevant pertinent to me. The Twitter base becomes my very own editorial staff picking only the best of the best and then posting it to your Twitterstream.
  9. Now add the NYTimes, CBC, Fox News, NPR and CNN into your Twittersteam and you have it all the topics and news covered.

It really is that easy and I must confess that Twitter is fast becoming my main source of all things to read, watch and listen to online. The other great thing about personalized content on Twitter is that if you throw out a question at your followers [editors] about a topic, you will always receive links and information that has been qualified by the user posting it. Let's say I am looking for an article on viral marketing best practices. Twitter works like a personal research assistant and within five minutes, give or take, there will be four or five messages for me with recommended articles to read. Now if I Google it I have to qualify each result myself. In Twitter, the users that post answers to my questions share the same interests and may already have looked for a similar article.  There are users (friends) who already know me and what I am all about, and therefore the four posts are usually much more relevant to my query.


Now, I am not claiming that newspapers and magazines will vanish in the next couple of years but rather how you find relevant content that interests you might shift. You will always need to have the source articles for the Twitteratti to refer to in the tweets. In fact upon further review this might also affect how some folks use Google. Some may use Google for broad and generic searches and use Twitter for highly qualified and refined ones. What are your thoughts on the idea?


I will ask that anyone that chooses to say that Twitter does not work like this will need to qualify the comment by proving that they have at least 100 followers and are following the same on Twitter. If you can't then the comment is purely speculation and not from first hand experience. I ask this because that is the threshold of usage where this phenomenon takes effect.
Thanks


I read an article calling Twitter the next Second Life! The article went on to discuss the wasted branding and marketing efforts that still lay waste on virtual islands of Second Life. Now that Second Life was no longer making the headlines of the various marketing rag as the "Next Big Thing". SL is a space that I do know first had having been involved with an effort to build an in world TELUS Mobility brand store in in back in 2006. Tami  Gillespie, the project lead, at TELUS informs me the store is still active in the community and that the residents still are after here for all the latest virtual hand sets that the real world TELUS sells.

Now, that got me thinking about how every new social networking site that comes online continues to erode and fragment the digital entertainment space like cable did in the late 80's and 90's. With every new social networking superstar there are the forgotten heros from days gone by. Remember Classmates.com [1995]Friendster [2002], MySpace.com [2003], and Orkut.com [2004 Now owned by Google] just to name a few. Ya I thought you might. You probably even have an old login or two for those sites that still works don’t you? So that said, are they actually forgotten or just left behind by the marketers and advertisers for all things shiny and new? The real fact is that Myspace is still the biggest in the US with 76 million unique visitors a month. It's odd with that type of high traffic why I have not had a client request a unique myspace campaign in at least three years isn't it? What impact and sway do those sites still have on brands and business? What are the collective numbers I wondered. Well the number of active users are actually still quite large and when you throw a new social network onto that pile like Facebook or Twitter, they really do start to add up. Marketers are in such a hurry to find the next thing that reaches critical mass that they quite often forget that there are many users that feel forgotten in the social networks of yore! 

So let's throw Twitter into the mix now and see where we are going with this in 2009. I don't think that Twitter will ever become a Myspace or a Facebook in relation to adopted users or complexity of interactions. In fact at the current growth rate it would take Twitter approximately 30 years to catchup to Facebook alone and that’s only if you were to lock in the current user base and not allow for further growth. Twitter however continues to grow and become more and more integrated with other online sites and services and may impact brand and business in ways we can only imagine. Social networking is what “search” was in the 90’s Yahoo, Excite and Lycos knew they could get the eyeballs but it took Google and Overture to figure out the business model that worked. It’ll come and currently it looks like the two likely ones to do so are Facebook and Twitter.

There are pundants that say blogs, myspace and podcasts and many other social networking site and services are dead. They are not and although they may have flat lined out in growth. The various services retain a large number of users and continue to fragment the attention and eyeballs of millions. As each new service comes online and gains in popularity the fragmentation continues. In fact Friendster, long thought dead, has 61 million unique visitors a month globally. Second life had 1,445,444 users logged in in the last 30 days and Twitter has about 4-5 million active users. You start to add that up and you are talking about a lot of people not watching tv, listening to the radio or reading newspapers. Even if the Twitter numbers drop there is going to be a large base left behind that will have a great influence on products, services and brands. Brands should not continually jump to the next big thing abandoning the last one but actually maintain campaigns and a presence in each of the services to maintain a global presence. Sure you can throw a media buy of display advertising on those sites as they are probably covered in your network buy and it seems easy enough to do so, but really is that the love that your once shiny social network deserves? Why not rotate unique and innovative campaigns though a couple of those spaces a year. Absolutely make sure that the numbers are there and that the audience falls within your target, that only makes sense. 

Just because the creative team at your agency thinks that the current social network ing or media darling has become dull and tiresome does not mean that it has. Take a good look at the number of active users there and leave no brand loving money spending social networking fellow behind!